Jacob Mead
Jacob Mead
About Me
Collaborative and friendly information technology professional offering 15+ years of IT industry experience leading technical support with a customer focus and passion for team building. Known as an expert in delivering high-quality, reliable, cost-saving solutions and strategies that streamline processes and drive issue resolution in a dynamic environment. Committed, analytical, and adaptable with a proven track record reflecting courteous communication practices and proactive problem-solving skills. Highly praised for work ethic, verbal communication skills, excellent organizational skills, and professionalism within follow through.
Education & Professional Experience
I am proud to have earned my Bachelor's degree in Computer Science with a focus on Cloud Computing from Western Governors University (WGU Texas). This program provided me with a strong foundation in computer science principles and specialized knowledge in cloud technologies. I received several IT Certifications during this degree program.
Professional Services Engineer, Straight Edge Technology
September 2023 - Present
I am a client-focused IT professional with expertise in cloud setup and migration, leading cutting-edge tech implementations, and providing efficient problem-solving. With a strong project management background, I excel in coordinating teams and maintaining thorough documentation while prioritizing client relations and ensuring robust cloud security measures.
Cloud Systems Administrator, Trinsic Technologies
March 2021 - September 2023
I was a dedicated IT professional at Trinsic Technologies with a track record of rapid promotions. In my role as a Cloud Systems Administrator from December 2021 to September 2023, I managed systems administration for both internal and customer networks, implemented datacenter strategies, and enhanced IT security. I was quickly promoted to this position after serving as Technical Project Engineer, Technical Project Lead & Technical Support Engineer Tier III from March 2021 to December 2021. In these roles, I successfully handled MSP client onboarding/offboarding, conducted pre-sale consultations, managed special projects, and played a crucial role in documentation and project scoping. My skills encompassed Microsoft Azure, AWS, Windows Server, and various other technical areas, along with strong leadership and training capabilities.
Team Lead & Linux Tech, Eagle Eye Networks
Jan 2017 - Aug 2019
●Administered cloud surveillance and cloud-based video storage within an archiving datacenter or Linux DVR, troubleshooting on-site Linux equipment for 10K devices and working to diagnose networking issues.
●Led 10-member team, promoting and maintaining a productive and flexible team environment, delivering extraordinary customer relationship management and collaborating with leadership to make presentations in support of training and scaling.
●Launched support escalation process, a workflow to manage customer and vendor relationships and improve support when issues arose, implementing throughout team and collaborating with developers and engineers to drive process improvement.
●Created workflows and documentation supporting common networking and systems engineering situations, standardizing service delivery and prioritizing process improvement.
Other Roles
July 2005 - March 2021
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Austin Comic Ring - Resident nerd & retail store clerk for two of Austin Comic Ring's stores, Thor's Hammer and Southside Comics
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Austin American-Statement - Telemarketing Sales Rep and then later general clerical work
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Geeks Mobile USA - freelance IT services, sort of an Uber Eats of IT
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SalesVu - Point-of-Sale Service Technician
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teleNetwork - ISP telephone support, general over-the-phone network and computer troubleshooting
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HostGator - LiveChat webhosting support agent
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Dyezz Surveillance - Field technician for computer and network setup/support
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SupportChoice Inc - Remote Systems Administrator, residential and small business MSP
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Lee Murphy Law Firm - Windows Systems Administrator & helpdesk agent for 120+ employee lawfirm
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InMotion Hosting - Jr Linux Administrator for web hosting
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U.S. Treasury Department - Seasonal Data Entry / clerical work during a return to school
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Eagle Eye Networks - Technical support for onsite Linux appliances and surveillance camera networks